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Lakeshore Carpet Care Lakeshore Carpet Care
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Business Details
26 Years
experience
Emergency
services
Your Trusted Carpet & Rug Cleaning Experts in Mason, MI
Lakeshore Carpet Care was founded in 2000 by Drew Poll, who has dedicated his career to mastering the art of textile cleaning. As an IICRC Master Certified Technician, Drew brings unparalleled expertise to every project, supported by extensive training including a prestigious Rug Apprenticeship earned through competitive selection. Our family-owned business serves Mason, Manistee, Oceana, and Lake Counties, combining technical excellence with personalized service. We utilize hot water extraction methods recommended by carpet manufacturers while offering specialized solutions for delicate fabrics.

Our commercial clients benefit from rapid turnaround times, and residential customers appreciate our attention to detail. With decades of combined experience, we prioritize customer satisfaction through transparent communication and follow-up care. Our team's certifications and industry recognition reflect our commitment to quality. We serve Western Michigan with pride, ensuring every client receives tailored solutions for their unique needs. From odor control to water restoration, our services address both immediate concerns and long-term maintenance.
Services
Carpet Cleaning Upholstery Cleaning Odor Control Water Restoration Carpet Repair Carpet Dyeing Oriental Rug Cleaning Commercial Carpet Cleaning
Details
  • Year established: 2000
Highlights and features
  • We employ an IICRC Master Certified Technician with specialized rug cleaning expertise
  • 24 years of local service since 2000 with proven stain removal success
  • Commercial clients benefit from 1-hour dry times and minimal downtime
  • Personalized follow-up care and transparent communication throughout projects
  • Award-winning customer service with 100% satisfaction guarantee
Associations and certifications
  • IICRC
What people say
Excellent job Highly recommend Amazing results Professional communication Allergy relief achieved
Update Listing
Services
Carpet Cleaning
Our hot water extraction method removes deep-seated dirt and allergens while preserving carpet warranties. Using truck-mounted equipment and eco-friendly solutions, we restore carpets to like-new condition. Commercial clients benefit from rapid drying times that minimize business disruption.
Upholstery Cleaning
We employ specialized cleaning processes that protect delicate fabrics while eliminating stains and odors. Our technicians assess material composition to determine optimal cleaning methods, ensuring furniture longevity and maintaining indoor air quality.
Water Restoration
Emergency water extraction services mitigate damage from flooding or leaks. Our rapid response team uses industrial-grade equipment to dry affected areas and prevent mold growth, restoring properties to safe conditions.
Oriental Rug Cleaning
Hand-washing techniques preserve the integrity of fine rugs while removing embedded contaminants. Our IICRC-certified technicians handle delicate fibers with care, maintaining the value and appearance of valuable textiles.
Commercial Carpet Cleaning
Scheduled maintenance programs keep commercial spaces clean and professional. Our portable systems accommodate high-rise buildings while minimizing downtime, with quick-drying solutions that allow businesses to resume operations rapidly.
People
Drew Poll
Owner/Operator
IICRC Master Certified Technician with 24 years of experience. Completed prestigious Rug Apprenticeship program. Specializes in stain removal and water damage restoration. Prioritizes customer education and satisfaction through personalized service.
Wendy Poll
Co-Owner
Manages client communications and scheduling. Provides administrative support with a focus on customer service. Coordinates logistics to ensure timely service delivery. Represents the company's commitment to family values.
Questions
What services do you offer for residential clients?
We provide carpet cleaning, upholstery cleaning, odor removal, water restoration, and rug care for homes in Western Michigan.
Are your technicians certified?
Yes, our lead technician holds IICRC Master Certification and completed specialized rug cleaning training.
How quickly can you respond to water damage emergencies?
We prioritize emergency calls and typically respond within 2 hours of initial contact.
Do you serve commercial properties?
Yes, we offer commercial carpet cleaning with minimal downtime and rapid drying times.
What areas do you service?
We serve Mason, Manistee, Oceana, Lake Counties and surrounding areas in Western Michigan.
Can you help with pet odor removal?
Our specialized treatments effectively eliminate pet odors and stains from carpets and upholstery.
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