Business Details
50+ Years
experience
Your Trusted Flooring Experts in Western New York
Founded in 1965 by Joseph McDonnell, Custom Carpet Centers began as a small operation serving new home builders in Orchard Park, NY. Starting from a garage with no showroom, we expanded to five full-service locations across Western New York, employing over 100 professionals. Our commitment to quality is unwaveringwe never sell seconds or off goods, ensuring every customer receives premium products. With a focus on residential, commercial, and builder markets, we offer expert installation, shop-at-home services, and a curated selection of flooring from trusted brands.Our nightly follow-ups confirm consistent customer satisfaction, with over 96% of clients recommending us. As Western New Yorks #1 Floorcovering dealer, we combine decades of experience with personalized service to meet diverse flooring needs.
Services
Carpet Flooring
Hardwood Flooring
Laminate Flooring
Luxury Vinyl Tile
Waterproof Flooring
Area Rugs
Commercial Flooring
Installation Services
Shop-at-Home Consultations
Flooring Financing
Details
- Year established: 1965
Highlights and features
- We offer over 50 years of expertise in residential and commercial flooring.
- Our 96% customer recommendation rate reflects consistent quality and service.
- Shop-at-home services bring our full product range directly to your space.
- Expert installation crews ensure precise, professional results for all flooring types.
- We stock only top-tier products from trusted brands like Mohawk and Karastan.
What people say
Excellent service
Quality products
Expert installation
96% recommendation rate
Timely project completion
Services
Carpet Flooring
Custom Carpet Centers provides premium carpet flooring solutions tailored to residential and commercial spaces. Our selection includes durable, stylish options from top brands like Tuftex and Karastan. With expert installation services, we ensure seamless results that enhance comfort and aesthetics while meeting industry standards.
Hardwood Flooring
We offer solid and engineered hardwood flooring from trusted manufacturers such as Mohawk and Armstrong. Our hardwood options combine timeless elegance with durability, available in exotic and domestic varieties. Professional installation guarantees precise fitting and long-lasting performance for both homes and businesses.
Luxury Vinyl Tile
Luxury Vinyl Tile (LVT) provides water-resistant, low-maintenance flooring that mimics natural materials like wood and stone. Custom Carpet Centers stocks high-quality LVT collections designed for busy households and commercial environments. Our team ensures accurate installation for a flawless, resilient finish.
Commercial Flooring
Our commercial flooring division serves builders, architects, and property managers with tailored solutions for offices, retail spaces, and public facilities. We supply and install durable, code-compliant flooring materials while adhering to project timelines and budgets for large-scale developments.
Installation Services
Professional installation is available for all flooring types, including carpet, hardwood, laminate, and vinyl. Our certified crews use advanced tools and techniques to deliver precise, efficient results. We handle subfloor preparation, material acclimation, and manufacturer-specific guidelines to maintain warranties.
Questions
What types of flooring do you offer?
We carry carpet, hardwood, laminate, luxury vinyl tile, waterproof flooring, and area rugs from top brands for residential and commercial use.
Do you provide installation services?
Yes, our certified crews install all flooring types, ensuring precise results that meet manufacturer specifications and maintain warranties.
Are financing options available?
We offer the Custom Carpet Credit Card through Synchrony Financial, featuring flexible financing and exclusive promotions for qualifying purchases.
Do you serve commercial clients?
Yes, we specialize in commercial flooring solutions for offices, retail spaces, and new construction projects across Western New York.
Can I shop from home?
Our shop-at-home service brings flooring samples and consultations directly to your space in Western New York, including Olean.
What areas do you serve?
We operate in Western New York, including Orchard Park, Williamsville, Tonawanda, Niagara Falls, Olean, and Jamestown.
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